Terms & Conditions
Terms & Conditions
Recovery and replacement of consumer right
We understand the need of the buyer in the desire to retrieve some products after receipt and confirmation of the right of the consumer and the content of it by the Ministry of Trade and Investment, our recovery policy lasts for 7 days of receipt of the request
In order for the product to be eligible for retrieval:
a. Please make sure the product to be retrieved is in the same condition as the receipt.
B. Attach the invoice receipt with the product to be retrieved.
Refunds (if applicable)
Once the products to be retrieved are received and checked by us, we will contact you to inform you whether the products comply with the terms at the top and their acceptability for retrieval or replacement
Refund of late or lost products when paying by credit card (if any)
If you do not receive the refund after several days of the refund, please check your bank account or contact your credit card company.
In case of a delay of seven days please contact us here: Nelover.sa and we will do our best to help you collect the refund
Additional items not refundable for health reasons:
Personal use products such as personal accessories such as necklaces, chains, rings, and personal care tools
Returning products to us and costs will be the responsibility of the customer as it is not possible to assume responsibility for shipping by the site. If the customer is inside Riyadh, please contact us and we will coordinate with the delivery company representative to receive the products from you and deliver them to us. If the customer is outside of Riyadh, we are always advised to send it to us with a reliable shipping company with a service request tracking number of the shipment to avoid the possibility of loss of shipment
We will provide you with a discount code with the same value as the returned products. You can use it for other purchases at any time. Please note that we can not refund cash in the form of payment upon receipt and we will send the discount code to the email for use in future purchases.